Commercial and Residential
By booking our services, you accept our terms and conditions of trading.
These terms and conditions of trading are applicable for h2o cleaning limited, and any other trading name we choose to trade under.
All goods and services shall remain the property of h2o cleaning ltd until paid for in full.
If you wish to postpone our services you must provide at least 72 hours’ notice before the next scheduled date. Failure to do so will result in a 50% charge.
You agree to give 30 days’ notice as a commercial client or 7 days’ notice as a residential customer of termination of services. Failure to do so will result in a 100% charge for any work scheduled within this period. If, as a commercial client, your contract with us runs to a specific date, and not on an ongoing basis, cancellation of our services will cost the full remaining contract value.
If we have arrived to work, then we can not accept a postponement, unless work is being carried out to the property/premises. A 50% charge will be payable for failing to give 72 hours’ notice of postponement or a 100% charge for cancellations. You cannot cancel our services until any postponed services have been carried out. If you do, these will also be chargeable.
All quotations are based upon agreed frequencies. Should you break this agreement by postponements to this service, once service is re-established, the first clean can carry a surcharge. These charges are at our discretion and will not exceed 100% of the previously agreed cost. For example, if you are a residential customer that agreed to a six-weekly all-year round service and you choose to postpone the cleaning throughout the winter months, you will be charged for a one-off clean for the first re-clean, once service is re-established.
We will endeavour to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them.
Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including rain and temperatures down to minus 12 degrees and below, but excluding electrical storms.
In freezing temperatures, we may deem it necessary to grit areas of excess water. We accept no liabilities for any staining that may occur as a result. (In some rare cases, gritting compound – a natural product – has been known to temporarily stain paving blocks.)
For cover under our re-clean guarantee, register complaints within 24 hours’ of the clean. All re-cleans are at the discretion of h2o cleaning ltd. Any complaints received after the 24-hour period are also at our discretion.
We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, open trickle vents, etc.
Should we be unable to access any part of your property/premises due to locked gates etc, we will only clean the accessible areas, such as front or side/s. this will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, h2o can hold a key and access codes in complete safety. We will only find a safe method of climbing over locked gates and walls if you have given prior consent. If you would like h2o to hold a key or give us permission to climb over your gate/wall, please contact us.
Due to insurance liabilities, we will be unable to move obstacles such as but not exclusive to: flowerpots and garden furniture. If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.
Full payment must receive payment within 15 days (commercial) and 7 days (residential) of the invoice date (unless otherwise stated). If you fail to do this, your account and services may automatically be suspended (h2o reserve the right to overrule this) until such time as the arrears have been settled.
For late payments, we will charge interest at 2.5% a month while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £5 for letters, £10 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.
Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and been cleared. We cannot accept any liability for cheques that, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents and beading, however, this will cease once the dirt is removed fully from the frame areas.
Residential Only
A one-off/first-time clean is typically twice the cost of a repeat clean. If you become a regular customer of h2o, we will discount this cost by 50% (not applicable to customers who have postponed and re-established our services). However, should you cancel our service before we have performed 4 repeat cleans (on 6 or 12-weekly rounds), we will charge you the previously discounted 50%.
We are happy to send you a schedule of works. However, these are a guide to when we are due in your area, and we cannot be held to a specific date. With such factors as public holidays, bad weather, etc, it is impossible to give an exact date.
We accept no liability for decorative bars coming loose or falling from the exterior of the glass, if these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust and rain.